Click n’ Close, Inc.
Last Revised: March 2026
At Click n’ Close, Inc. (“Click n’ Close,” “Company,” “we,” “our,” or “us”), safeguarding your personal information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, apply for a mortgage loan, communicate with us, or otherwise interact with our services.
By using our website or submitting information to us, you acknowledge that you have reviewed this Privacy Policy and consent to the practices described below.
If you provide your contact information through our website or advertising channels, you are requesting information about mortgage loan products and services and authorize Click n’ Close, Inc. to contact you by phone (including automated dialing systems or prerecorded messages), SMS/text message, email, or other communication methods, even if your number is listed on a state or federal Do Not Call registry.
We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Last Revised” date above.
- Information We Collect
We collect information in three primary ways: information you provide directly, information collected automatically, and information collected during the mortgage application process.
A. Information You Provide to Us
When you complete forms, request information, apply for a loan, or communicate with us, we may collect:
- Full name
- Phone number
- Email address
- Mailing address
- Communication preferences
- Employment information
- Financial information
- Any additional details you voluntarily submit
You are responsible for ensuring that the information you provide is accurate and up to date.
B. Mortgage Application Information
When you submit a loan application through our secure portal, we may collect:
- Social Security number
- Date of birth
- Government-issued identification
- Income documentation
- Asset and liability information
- Credit history and credit scores
- Property information
- Personal banking information (including account details and transaction history for asset verification)
This information is used strictly for underwriting, processing, funding, servicing, compliance, fraud prevention, and other lawful lending-related purposes.
C. Payment Information
If you make a payment to Click n’ Close, Inc., payment details such as account or card information may be collected and processed through secure third-party payment processors that maintain their own privacy and security standards.
D. Information Collected Automatically
When you visit our website, certain technical data is collected automatically, including:
- IP address
- Device type and operating system
- Browser type
- Referring website
- Pages viewed and time spent
- General geographic location
We may use cookies, pixels, analytics tools, and similar technologies to collect this data.
- How We Use Your Information
We may use personal information to:
- Offer mortgage products and related services
- Process and evaluate loan applications
- Communicate regarding inquiries or loan status
- Respond to support requests
- Send disclosures and legally required notices
- Improve website functionality
- Conduct analytics and internal reporting
- Prevent fraud and enhance security
- Comply with federal and state lending regulations
- Deliver marketing communications where legally permitted
We may use automated tools and systems to assist in evaluating loan applications and verifying information. These systems support, but do not replace, human review.
- When and Why We Share Information
Click n’ Close, Inc. does not sell your personally identifiable information for monetary compensation.
We may share information as permitted by law with:
- Service providers that assist in operating our business
- Lenders, investors, underwriters, auditors, and regulators
- Credit bureaus and fraud prevention agencies
- Affiliates (see Section 4)
- Nonaffiliated companies for marketing purposes, where permitted by law
Mobile phone numbers and SMS consent information are not shared with third parties for their own marketing purposes.
Consumers may limit certain types of sharing as described in our Federal Financial Privacy Notice (See Section 5).
- Affiliates
Our affiliated entities include:
- Click n’ Close Title, LLC
- Click n’ Close Title of Virginia, LLC
Affiliates are companies related by common ownership or control. We may share information with affiliates for everyday business purposes as permitted by law.
- Federal Financial Privacy Notice (GLBA)
As a financial institution, Click n’ Close, Inc. complies with the Gramm-Leach-Bliley Act (GLBA).
We provide a separate Federal Privacy Notice to customers at application and annually thereafter, as required by law. That notice explains: – Categories of information collected
- Categories of information shared
- Reasons for sharing
- Whether you may limit certain sharing
- How to exercise opt-out rights
To review or exercise your GLBA privacy choices, you may:
- Call 888-845-6535
Visit https://clicknclose.login.sagentapps.com/
Mail a written request to:
Click n’ Close, Inc.
PO Box 2229
Addison, TX 75001-2229
If you are a California resident, additional rights may apply (see Section 9).
- Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain site functionality
- Remember preferences
- Measure performance
- Improve marketing effectiveness
- You may adjust your browser settings to disable cookies; however, certain features may not function properly.
Because there is no uniform industry standard for Do Not Track (DNT) signals, our website does not currently respond to DNT browser settings.
- Data Retention
We retain personal information only as long as necessary for legitimate business purposes, regulatory compliance, recordkeeping, and legal obligations. Retention periods vary based on regulatory requirements applicable to mortgage lenders.
- Data Security & Incident Response
We maintain administrative, technical, and physical safeguards designed to protect personal information in accordance with federal standards, including the GLBA Safeguards Rule.
In the event of a data security incident involving your personal information, we will provide notice as required by applicable federal and state law.
- Your Privacy Rights
Depending on your state of residence, you may have rights that include:
- Requesting access to your personal information
- Correcting inaccurate information
- Requesting deletion (subject to legal retention obligations)
- Opting out of certain marketing communications
- Limiting certain sharing with affiliates or nonaffiliated companies
You may submit privacy requests by contacting compliance@clicknclose.com or calling (866) 544-7013.
A. California Residents (Financial Privacy Act & CPRA)
California residents may have additional rights under the California Financial Privacy Act and California Consumer Privacy Act (as amended by CPRA), including the right to:
- Restrict sharing with affiliated companies
- Restrict sharing with certain nonaffiliated companies
- Request access to categories and specific pieces of personal information collected
- Request deletion, subject to statutory exceptions
- Designate an authorized agent to make a request on your behalf
To exercise California privacy rights, email customerservice@clicknclose.com or write to:
Click n’ Close, Inc.
PO Box 2229
Addison, TX 75001-2229
We may require identity verification before processing requests.
If we deny a request where appeal rights apply, you may submit an appeal using the same contact information provided above.
10. Communications & Marketing Practices
Email Communications (CAN-SPAM Compliance)
Click n’ Close, Inc. complies with the CAN-SPAM Act. Our emails:
- Clearly identify the sender
- Contain accurate subject lines
- Include our valid mailing address
- Provide a clear opt-out mechanism
- Honor unsubscribe requests promptly
SMS & 10DLC Compliance
We comply with 10-digit long code (10DLC) messaging regulations.
Providing your mobile number constitutes consent to receive SMS communications related to loan inquiries, loan updates, servicing notifications, document requests, appointment confirmations, and other account-related communications.
Messaging Controls
- Opt-In: Consent is required before SMS messages begin.
- Opt-Out: Text “STOP” at any time to discontinue messages.
- Re-Enrollment: Text “START” to resume communications.
We prioritize transparency, proper consent, and compliance with carrier and regulatory requirements.
Mobile Messaging Privacy
If you provide your mobile phone number to Click n’ Close, Inc., you may receive SMS text messages related to account notifications, loan transaction updates, document requests, appointment confirmations, and other operational communications regarding your relationship with Click n’ Close, Inc.
These SMS messages are non-sales and non-promotional in nature and are sent only for transactional, servicing, and operational purposes.
Message frequency varies depending on account activity. Message and data rates may apply according to your mobile carrier plan.
You may opt out of SMS communications at any time by replying STOP to any text message you receive from Click n’ Close, Inc. After sending STOP, you will receive confirmation that you have been unsubscribed from SMS messages.
For assistance, reply HELP to any message or contact us at:
support@clicknclose.com
or call 855-855-4491
Mobile Data Sharing
Mobile information will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.
Information collected through SMS communications is used solely to provide transactional notifications and operational updates related to your account with Click n’ Close, Inc.
- Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
- Contact Information
For privacy-related questions, requests, or concerns, please contact:
Click n’ Close, Inc.
15301 Spectrum Dr
Addison, TX 75001
Email: compliance@clicknclose.com
Phone: (866) 544-7013